Contact Us

Contact Us

The Ford Fleet Customer Information Center (Fleet CIC) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in the following areas by calling 1-800-34-FLEET (800-343-5338) (Mon – Fri 8:30am – 5:00pm EST):

 

At Ford Motor Company, we are committed to making our website accessible for all of our site visitors. In addition to the improvements we have completed, our teams continue to work dedicatedly to ensure our website content is accessible so that our site visitors have the best possible experience.

 

For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711.

 

When contacting our center, please have the following information available:

  • Fleet Identification Number (FIN) or Pending Confirmation Number
  • Ordering Dealer Code
  • Vehicle Body Code
  • Factory Order Number or
  • Vehicle Identification Number (VIN)

 

FIN Enrollment and FIN Re-Activation (☎ Options 1 then 1)

  • Fleet Requirements and Enrollment Eligibility
  • FIN Code Status and FIN Account Updates
  • FIN Look-up Assistance

 

Fleet Website Access (Registration and Password Reset) (☎ Options 1 then 2)

  • Fleet Website User Access-Related Questions

 

Fleet Customer and Dealer Assistance (FCIC) (☎ Options 2 then 3):

 

Vehicle Special Order (VSO) (☎ Options 2 then 1)

  • Special Paint & Equipment Order Assistance (Order options not part of regular production ordering - RPO)
  • Inquiry Entry Assistance
  • VSO Ordering Guide (Dealers & Leasing Companies)
  • Pilot Model Inspection Coordination
  • Specification Review Coordination

 

Fleet Warranty/Parts and Service (☎ Option 3) (8am to 8pm EST)

  • Warranty-Related issues
  • Vehicle Repairs
  • Parts Delay
  • Recall Notifications

 

Looking for a Quote, Bid Info or Vehicle Pricing?

 

Looking for information about Ford TelematicsTM and Ford Data Services for fleets?

 

Are you a Retail (non-fleet) customer? ☎ Call the Customer Relationship Center (CRC) at 1-800-392-FORD (3673) or visit ford.com for assistance with:

  • New or Used (Pre-Owned) Vehicle Sale
  • Retail Recall Notice or Recall Repair
  • Retail Warranty/Parts and Service

 

Still have a fleet-related question?

 

Additional Contact Options
Submit a new idea to suggest an improvement or streamline a fleet process. We welcome your comments and suggestions.