Contact Us

Contact Us

The Ford Fleet Customer Information Center (Fleet CIC) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in the following areas by calling 1-800-34-FLEET (800-343-5338) (Mon – Fri 8:30am – 5:00pm EST):

 

When contacting our center, please have the following information available:

  • Fleet Identification Number (FIN) or Pending Confirmation Number
  • Ordering Dealer Code
  • Vehicle Body Code
  • Factory Order Number or
  • Vehicle Identification Number (VIN)

 

FIN Enrollment and FIN Re-Activation (☎ Options 1 then 1)

  • Fleet Requirements and Enrollment Eligibility
  • FIN Code Status and FIN Account Updates
  • FIN Look-up Assistance

 

Fleet Website Access (Registration and Password Reset) (☎ Options 1 then 2)

  • Fleet Website User Access-Related Questions

 

Fleet Customer and Dealer Assistance (FCIC) (☎ Options 2 then 3):

 

Vehicle Special Order (VSO) (☎ Options 2 then 1)

  • Special Paint & Equipment Order Assistance (Order options not part of regular production ordering - RPO)
  • Inquiry Entry Assistance
  • VSO Ordering Guide (Dealers & Leasing Companies)
  • Pilot Model Inspection Coordination
  • Specification Review Coordination

 

Fleet Warranty/Parts and Service (☎ Option 3) (8am to 8pm EST)

  • Warranty-Related issues
  • Vehicle Repairs
  • Parts Delay
  • Recall Notifications

 

Looking for a Quote, Bid Info or Vehicle Pricing?

 

Looking for information about Ford TelematicsTM and Ford Data Services for fleets?

 

Are you a Retail (non-fleet) customer? ☎ Call the Customer Relationship Center (CRC) at 1-800-392-FORD (3673) or visit ford.com for assistance with:

  • New or Used (Pre-Owned) Vehicle Sale
  • Retail Recall Notice or Recall Repair
  • Retail Warranty/Parts and Service

 

Still have a fleet-related question?

 

Additional Contact Options
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