Contact Us

The Ford Fleet Customer Information Center (Fleet CIC) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in the following areas by calling 1-800-34-FLEET (800-343-5338) (Mon – Fri 8:30am – 5:00pm Eastern Time):

 

When contacting our center, please have the following information available:

  • Fleet Identification Number (FIN) or Pending Confirmation Number
  • Ordering Dealer Code
  • Vehicle Body Code
  • Factory Order Number or
  • Vehicle Identification Number (VIN)

Have a fleet-related question?

Fleet Customer Information Center

Mon - Fri 8:30 am - 5:00 pm Eastern Time.

 

At Ford Motor Company, we are committed to making our website accessible for all of our site visitors. In addition to the improvements we have completed, our teams continue to work dedicatedly to ensure our website content is accessible so that our site visitors have the best possible experience.

 

For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711.

FIN Enrollment

FIN Re-Activation

FIN Updates

800-343-5338
Option 2
Fleet Website Access
800-343-5338
Option 2
Fleet Customer and Dealer Assistance (FCIC)
800-343-5338
Option 2
Vehicle Special Order (VSO)
  • Special Paint & Equipment Order Assistance (Order options not part of regular production ordering - RPO)
  • Inquiry Entry Assistance
  • VSO Ordering Guide (Dealers & Leasing Companies)
  • Pilot Model Inspection Coordination
  • Specification Review Coordination
800-343-5338
Option 2  
Fleet Warranty and Parts Service
  • Warranty-Related issues
  • Vehicle Repairs
  • Parts Delay
  • Recall Notifications
800-343-5338
Option 1

Ford Pro Charging

Ford Pro Charging
  • Depot Charging
  • Public Charging
  • Home Charging
800-343-5338
 Option 3

Ford Commercial Solutions

Ford TelematicsTM

Ford Data Services

        Visit Ford Commercial Solutions
833-811-FORD (3673)
 

Retail (non-fleet) customer

Customer Relationship Center (CRC)
  • Visit ford.com
  • New or Used (Pre-Owned) Vehicle Sale
  • Retail Recall Notice or Recall Repair
  • Retail Warranty/Parts and Service
800-392-FORD (3673)
Additional Contact Options
Submit a new idea to suggest an improvement or streamline a fleet process. We welcome your comments and suggestions.