The Ford Fleet Customer Information Center (Fleet CIC) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in the following areas by calling 1-800-34-FLEET (800-343-5338) (Mon – Fri 8:30am – 5:00pm EST):
At Ford Motor Company, we are committed to making our website accessible for all of our site visitors. In addition to the improvements we have completed, our teams continue to work dedicatedly to ensure our website content is accessible so that our site visitors have the best possible experience.
For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711.
When contacting our center, please have the following information available:
Fleet Customer and Dealer Assistance (FCIC) (☎ Options 2 then 3):
Vehicle Special Order (VSO) (☎ Options 2 then 1)
Fleet Warranty/Parts and Service (☎ Option 3) (8am to 8pm EST)
Looking for a Quote, Bid Info or Vehicle Pricing?
Looking for information about Ford TelematicsTM and Ford Data Services for fleets?
Are you a Retail (non-fleet) customer? ☎ Call the Customer Relationship Center (CRC) at 1-800-392-FORD (3673) or visit ford.com for assistance with:
Still have a fleet-related question?
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