Tools and references to help with the ordering and tracking process.

Placing a Fleet order is quick and easy:


  1. Use the Order Guides to begin the process
  2. Review the Incentives
  3. Use the Order Status tool to track delivery

All orders must be placed through a Ford or Lincoln Dealer or Fleet Management Company.



Courtesy Delivery is a service that dealers perform for the delivery of fleet vehicles. It is used most often for Fleet customers with multiple shipping destinations for ordered vehicles. Learn More About Delivery


Vehicle Special Order

VSO offers a means of creating customized solutions for commercial and fleet customers with unique requirements, such as special equipment and paint options.

VSO services include New Option Development (Special Equipment and Paint), Customer Call Center, VSO Order Guide, Order Assistance, Inquiry Entry Assistance to Request New Option Development, Pilot Model Inspection Coordination, Specification Review Coordination and VSO Balance Out/Start-Up Date Publication. Learn More About Vehicle Special Order



The Ford Fleet Difference is defined by a fully competitive and streamlined incentive pricing structure. We are proud of our heritage of supporting fleet businesses by offering fully competitive fleet incentives. As you will see, we deliver an outstanding value. Learn More About Incentives


Need more information?

Contact the Ford Pro Contact Center of Excellence (Ford Pro CCoE) at:


Note: Orders cannot be placed through the Ford Customer Information Center.