Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣ No Profanity or inappropriate defamatory remarks
‣ No Personal Identifying information (e.g., customer phone number or email)
‣ No Competitor references (e.g., another brand or dealership)
‣ Dangerous behavior (e.g. threatening to harm employees or others)
‣ Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Resources & Support
My Fleet Vehicles
Parts & Service
Mail Order Brochures
2022 Electric Vehicles
2022 Ford Body Application Guide
2022 Safety & Technology Guide
2021 Advanced Fuel Buyer's Guide
2021 Ford Commercial Vehicle Charging Guide for Fleets
Ford Commercial Accessories
Ford Pro™ Data Services
Ford Commercial Solutions – Fleet Connectivity Tools
Ford Pro™ E-Telematics
Ford Pro™ Telematics
Ford Pro™ Telematics Essentials
Ford Commercial Solutions – Ford Telematics for Law Enforcement
Ford Commercial Solutions – Plug-in Modem Kit Hero Card
Ford Commercial Solutions – Power of Choice Hero Card
Ford Commercial Solutions – WEX Fleet Fuel Cards
Ford Fleet Commercial Connection Graphic Program
Fleet Service Operations – Ford Fleet Care
Fleet Service Operations – Parts & Service Programs Quick Reference
2022MY F59 Commercial Stripped Chassis Brochure
Upfitter Interface Module UIM Hero Card
F-650/F-750 Super Duty Fredom Frame Hole System
2022MY E-Transit Fleet Charging Guide
2021 Adventure Van Brochure
2020MY Transit Ordering Reference Guide
2021MY Transit Connect Brochure
2020 Transit Connect Van Interior Systems
2022 Ford Police & Special Service Vehicles
2021 F-150 Police Responder® Brochure
2021/2022MY Class C & Class A Motorhome Chassis Brochure
2021MY F-Series Class A Motorhome Chassis Brochure
2021 Ford Transit Motorhome Buyer's Guide
2022MY Ford Chassis for School Bus Brochure
2022 Livery Product Guide
Click one of the below icons to start the browser download.
By entering your mobile phone number, you expressly consent to receive a text message on your mobile phone. Standard messaging and data plan rates may apply.