Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣ No Profanity or inappropriate defamatory remarks
‣ No Personal Identifying information (e.g., customer phone number or email)
‣ No Competitor references (e.g., another brand or dealership)
‣ Dangerous behavior (e.g. threatening to harm employees or others)
‣ Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Resources & Support
Parts & Service
Escape SE Sport Hybrid
Explorer Limited Hybrid
Super Duty Chassis Cab
Transit Connect Cargo Van
Transit Connect Passenger Wagon
Transit Cargo Van
Transit Crew Van
Transit Passenger Van
Transit Chassis Cab
Law Enforcement Upfit Packages
Police Responder Hybrid Sedan
Police Responder F-150
SSV Plug-In Hybrid Sedan
Expedition/Expedition MAX SSV
Transit PTV Prisoner Transport
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