Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣ No Profanity or inappropriate defamatory remarks
‣ No Personal Identifying information (e.g., customer phone number or email)
‣ No Competitor references (e.g., another brand or dealership)
‣ Dangerous behavior (e.g. threatening to harm employees or others)
‣ Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Resources & Support
My Fleet Vehicles
Parts & Service
Heir to the throne.
Get in on the fun.
A celebrity on the streets.
Choose your wheels.
The light bulb with the better idea.
All-new and all-powerful.
Comes in clutch.
The root of the rumble.
Shift into the right gear.
2.3L High-Performance Package.
Go from a whisper to a roar.
This is just warming up.
It’s all about you.
Smoke ’em if you got ’em.
Available Ford Safe and Smart™ Package.
Get more out of your music.
A gripping performance.
One with the road.
MagneRide® Damping System.
Personalize your driving experience.
Smoothing out your ride.
Plenty of stopping power.
Selectable Electric Power-Assisted Steering (EPAS)
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