Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣ No Profanity or inappropriate defamatory remarks
‣ No Personal Identifying information (e.g., customer phone number or email)
‣ No Competitor references (e.g., another brand or dealership)
‣ Dangerous behavior (e.g. threatening to harm employees or others)
‣ Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Resources & Support
Parts & Service
Move fun forward
Pack in the fun
There’s room to spare
Tuned in to the Road
Compact and cool styling
Connect to the world
Add to your natural glow
Feel the breeze
Light up the Night
Style that swings
New Overlander side decals
With Cross-Traffic Alert
Connect with 4G LTE Wi-Fi Hotspot
Ford and Waze
and Android Auto™
Satellite Radio, Travel Link®
New SE Convenience Package
Relish stylish comfort
Enjoy premium sound
Keep your devices humming
Comfortable seating for everyone
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