Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣ No Profanity or inappropriate defamatory remarks
‣ No Personal Identifying information (e.g., customer phone number or email)
‣ No Competitor references (e.g., another brand or dealership)
‣ Dangerous behavior (e.g. threatening to harm employees or others)
‣ Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Resources & Support
My Fleet Vehicles
Parts & Service
Looks Meet Comfort
There’s Only One King Ranch®
Style and Comfort for the Road
Available Hill Start Assist and Hill Descent Control™
Continuously Controlled Damping
Independent Front and Rear Suspension
Maximum Towing* with Class-Exclusive Pro Trailer Backup Assist™
FX4 Off-Road Package
with eLSD (3.73 Electronic Limited-Slip Differential)
Intelligent 4WD with Terrain Management System™
Standard Ford Co-Pilot360™
Connect with 4G LTE Wi-Fi Hotspot
USBs and Wireless Charging
Dual-Headrest Rear Seat Entertainment System
Navigation with SiriusXM Traffic and Travel Link®
B&O Sound System by Bang & Olufsen
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