Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣ No Profanity or inappropriate defamatory remarks
‣ No Personal Identifying information (e.g., customer phone number or email)
‣ No Competitor references (e.g., another brand or dealership)
‣ Dangerous behavior (e.g. threatening to harm employees or others)
‣ Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Resources & Support
Parts & Service
Great Performance With the Looks to Match
Where Beauty and Muscle Meet
10.1-Inch LCD Capacitive Portrait Touchscreen
Seats that Move to Fit You
Seating For Up to Seven
Customize Your Display
Your Home Away From Home
Active Park Assist 2.0
Pack It All, No Compromises
E-Z Entry Second Row
Tri-Zone Climate Control
Do What You Want. And Then Some
Explorer Limited Hybrid
Available Reverse Brake Assist
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