Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣ No Profanity or inappropriate defamatory remarks
‣ No Personal Identifying information (e.g., customer phone number or email)
‣ No Competitor references (e.g., another brand or dealership)
‣ Dangerous behavior (e.g. threatening to harm employees or others)
‣ Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Resources & Support
My Fleet Vehicles
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Kings are Made
Where Beauty and Muscle Meet
10.1-Inch LCD Capacitive Portrait Touchscreen
Seats that Move to Fit You
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Customize Your Display
Your Home Away From Home
Active Park Assist 2.0
Pack It All, No Compromises
E-Z Entry Second Row
Tri-Zone Climate Control
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Do What You Want. And Then Some
Explorer Limited Hybrid
Available Reverse Brake Assist
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